PRODUCTION AND LEAD TIME UPDATES

Our production lead time remains around 12 weeks from when the order was received. We continue to work closely with all our supplies to source the raw material and components we depend on. Unfortunately, even with this added focus we are not always able to accurately predict when this material will be delivered. We will continue to do our best to provide timely and accurate updates on your orders, but please note the dates we communicate are conditional on many uncontrollable factors. We are able to provide more accurate ship dates when your order is approaching the 12 week lead time. We appreciate your patience and understanding. 

We continue to remain hopeful and optimistic that we’ll see supply chains improve. If you have any questions or concerns please contact us directly at 1800-482-HEAT(4328) or email us at information@quincylab.com. 

 As we move further into summer we're experiencing extended lead times for various components, with analog thermostats being one. The delay for these thermostats primarily affects our analog Bench and Lab Oven models. 

Bench Oven and Lab Oven models have a lead time of around 12 weeks, with Incubator models shipping closer to 10. We appreciate your patience as we adjust and make every effort to get the lead time back down under 10 weeks.

Our power has been restored and we’re back on track. Thankfully the tornado missed our facility but caused a lot of damage across the street. The village and clean up crews have been fantastic. Thank you! 

Last night’s tornado left our facility without power. We’re working to restore electricity as quickly as possible, but are unable to take any calls, provide any updates, or ship any orders until our power is back. We will provide updates here and  on our social media channels. We will also be monitoring the information@quincylab.com email box. 

We apologize for the inconvenience and hope to be up and running soon.  

Spring has arrived and brought with it reduced lead times.

We’re happy to report that we’ve made good progress in reducing our lead times down to around 8-10 weeks, with most units going out closer to eight. Steel availability is still low, and prices continue to increase.

However, our supply partners have been able to keep material flowing. There are still many uncertainties regarding supply chains across all industries. Nevertheless, we remain committed to improving our lead time by working with suitable partners to source the material and components we need to manufacture the high-quality and dependable ovens and incubators you rely on. 

We look forward to a positive and productive 2021 and will continue to post production updates as progress is made.

Gratefully, Mike Kinkade, Vice-President

Thank you for your patient support over the last three months. Our move from Chicago to Burr Ridge is officially complete, and we are back to full capacity. Our relocation, coupled with an extreme bout of COVID-19 related illnesses in November, pushed our lead times from 4-6 weeks up to 10-12 weeks. 

As we worked to reduce this new lead time, we were hit with another setback: Steel availability is at a 10-year low, and raw material prices have doubled in the last six months.

This hurt our ability to secure and process raw steel and increased our suppliers' lead time for many components. Now, we are working tirelessly to:

• Locate and secure raw materials

• Safely manufacture products as quickly as possible

• Fulfill your orders in a timely fashion

We believe our efforts will eventually result in lower lead times, especially if steel supplies level out by May of 2021, as many experts suggest. But until then, I am sorry to report a 10-12 lead time is the expectation for the near future.

Thank you for your business and understanding as we push forward and work towards shorter lead times while maintaining the highest product quality.

Gratefully, Cheri McKown, President

 We hope this update finds you all well and healthy. As a direct manufacturer and supplier for several "essential" business lines (medical supply chains, laboratory supplies) as defined by The Department of Homeland Security - CISA guidance, Quincy Lab has remained open and operational. 

As of this update, we are experiencing significant production delays and hurdles to remaining operational, protecting our employees, and maintaining a healthy and safe work environment.

• We're managing our factory move and are not yet fully operational due to unexpected delays in permitting.
• The ongoing virus pandemic disrupted our supply chain, resulting in delays for crucial components.
• While we have been fortunate in the last few months, our workforce is now affected by the social distancing and isolation measures imposed by common sense and our state's recent shutdown mandates. For safety's sake, we now have fewer workers to fabricate and assemble our ovens and incubators.

Please know we are working as quickly and accurately as we can to complete your orders. But due to these factors and the upcoming holidays, we cannot provide an accurate estimated time of completion for any of our outstanding orders.

Thank you for your patience and understanding.

Gratefully, Cheri McKown, President